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Complexity management is a business methodology that deals with the analysis and optimization of complexity in enterprises. Effective complexity management is based on four pillars: alignment with the overall strategy of the company, transparency over all costs and benefits of complexity, identifying the optimization benefits, related measures and managing the trade-offs between parts of the total value chain (the totality of all the company's activities), and sustainable infrastructure such as IT tools, incentives and processes.

We help companies tackle undesirable complexity head on and keep it in check. We work with our clients to design cross-functional teams—armed with rigorous processes, clear guidelines, and powerful metrics—to drive out bad complexity and prevent non-value-adding complexity from creeping back into the business.

Dr. Norayr Balayan